| Title: |
IMPROVEMENT OF THE BILLING PROCESS OF A COMPANY DEDICATED TO THE SUPPLY OF ELECTRICITY |
| Authors: |
Ernesto Ramírez Cárdenas, Gabriela Espinoza Erunes, Arnulfo A. Naranjo Flores, Mauricio López Acosta, Raúl Figueroa Valverde |
| Source: |
International Journal of Latest Research in Engineering and Management, pp 01 - 04, Vol 06 - No. 10, 2022 |
| Abstract: |
Currently, companies are in a constant search for continuous improvement both in their processes and in the safety of their workers. The study consisted of generating actions to improve the billing quality indicator of a company in the energy sector. To achieve this, the methodology of the Deming Plan-Do-Check-Act cycle known as PHVA was applied.
As a result, after statistical and causal analysis, visual controls were implemented for the delivery of notifications to users related to the anomaly, instructions for the verification process were developed and staff were trained in order to prevent
errors. With this, it was possible to eradicate approximately 70% of the anomalies, in addition to the identification of missing services to be invoiced, yielding in the quality of the process. In conclusion, it is important to monitor the activities carried out by the operator, as well as assign personnel to the statistical control of the process, which will allow timely monitoring of the services
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| Keywords: |
Actions, improvement, anomaly and quality |
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