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Volume 03 - Issue 08 (August 2019)

 

Title: Effect of Quality Management on Knowledge Management and Company Performance at PT XYZ
Authors: Wiradhani Pratama, Niken Sulistyowati
Source: International Journal of Latest Research in Engineering and Management, pp 01 - 09, Vol 03 - No. 08, 2019
Abstract: This study aims to determine the effect of (1) the implementation of quality management on company performance, (2) the application of quality management to knowledge management, (3) knowledge management on the performance and (4) direct effect, indirect effect and total effect of quality management on company performance of PT XYZ in this case, namely the steel manufacturing company. Analysis of the effect of applying quality management is based on the clauses listed in ISO 9001: 2015 and the application of company knowledge management. Analysis of the data to be discussed is limited only to the application of company quality management in 2018. By using data collection methods in the form of questionnaires to 150 respondents. The method of data analysis in this study uses Structural Equation Modeling (SEM). The results showed that quality management had a significant and positive effect on the performance of the company with the strongest relationship of variables explained by the indicators of company sales performance and knowledge management with the strongest relationship of variables explained by the indicator products provided in accordance with customer requirements. And knowledge management has a significant and positive effect on the performance of companies with the strongest relationship of variables explained by the indicator the application of innovation work in work.From the results of the study also mentioned that the direct effect has a greater effect than the indirect effect of quality management on company performance.
Keywords: AMOS, Company Performance, Knowledge Management, Structure Equation Modeling,Quality Management
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